Shipping
Christmas order dates
Danmark & EU:
Shop no later than 20th December
Rest of the world:
Shop no later than 18th December
WHAT IS THE COST OF SHIPPING?
FREE WORLDWIDE SHIPPING (Over 67 EUR).
We ship worldwide! Please contact us at hello@polarjewelry.com if you have any questions or problems with shipping to your country.
HOW MUCH WILL I BE CHARGED FOR SALES TAX?
If you are based outside EU you will pay local duties and tax.
WHAT IS YOUR RETURN POLICY?
Are you buying a gift? Write a note when you make your order and we will change the return period, to 14 days after the gift has been given
In the unfortunate event, that you are unhappy with your piece, we are more than happy to help. You may return your items in their original, unused conditions (including all original packaging) within 14 days from the date of receipt for a full refund. We recommend you use a postal service that insures you for the value of the goods you are returning. The goods are your responsibility until they reach our warehouse. Please note, that we do not refund the shipping cost. Read more about returns here.
CAN I TRY ON MY PIECE AND THEN RETURN/EXCHANGE IT?
You may try on your piece and in the unfortunate event, that you are unhappy with your piece you may return your items in their original, unused conditions (including all original packaging) within 14 days from the date of receipt for a full refund or exchange. All sizes and measurements are stated on the product page of the item.
TO WHAT ADDRESS SHOULD I SHIP RETURNS?
To return or exchange your product, please follow the returnportal: Open Returnportal
You will be responsible for paying for your own shipping costs for returning your item. Always ship your returned good with a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We only offer the Returnportal from within Denmark.
Are you based outside of Denmark, please ship your items to the following address, including all our contact information:
Polar Jewelry IVS
Att.: P. K. L.
Helsinkigade 20, 6. 4.
2150 Nordhavn
Email: hello@polarjewelry.com
Phone: +45 31 22 79 83
WHAT IS THE STATUS OF MY RETURN?
Once we have received your returns, they will be processed within 10-14 business days. Please allow 3-5 business days for the return credit to post to your account from the date your return is processed.
CAN I EXCHANGE AN ITEM?
Celebrating the holidays, we have extended returns & exchanges until 11th of January 2021.
If you wish to exchange an item, please return your item within 14 days from the date of receipt. Read more about exchange of item here.
To return or exchange your product, please follow the returnportal: Open Returnportal
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We only offer the Returnportal from within Denmark.
Are you based outside of Denmark, please ship your items to the following address, including all our contact information:
Polar Jewelry IVS
Att.: P. K. L.
Helsinkigade 20, 6. 4.
2150 Nordhavn
Email: hello@polarjewelry.com
Phone: +45 26701803