Terms of use


This website is operated by Polar Jewelry. Throughout the site, the terms “we”, “us” and “our” refer to Polar Jewelry. Polar Jewelry offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


We know you can't wait for your new piece to arrive! Your order should be delivered within 1-3 business days, we ship with GLS, DAO, Bring and PostNord. International shipping should be delivered within 2-5 days but may vary. 


You will be billed for your order after the order ships from our warehouse.


Polar Jewelry grants a two years warranty on our products, but differs between production errors, breaches and wear and tear. Our warranty will cover production errors such as surface discolouration or settings losing stones.

Breaches can be a necklace breaks or a closure breaks. If breaches are due to mistreatment of the goods - our warranty   will not cover.

Wear and tear means that the product has been used over a long period of time and is therefore not covered by our warranty. Examples could be, but are not limited to, surface scratches, changes in the character of gold plating and surface wear.

Improper repair of Polar Jewelry performed by someone else than Polar Jewelry IVS will void any warranty.


By agreeing to these Terms of Service, you represent that you are over 16 years of age or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site and possess a valid credit or debit card issued by a bank acceptable to us. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


The intellectual property rights in all content and software made available to you through or on this website remain the property of Polar Jewelry and are protected by copyright laws and agreements around the world. All rights are reserved by Polar Jewelry. You are not entitled to publish, distribute, manipulate, or in any way reproduce, any of the content or copies of the content provided to you or appears on this website. You may not use any content in connection with any commercial enterprise or business. 


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


All orders are subject to availability and confirmation of the order price. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Dispatch and delivery times may vary due to availability and any guarantees made regarding delivery times are subject to any delays due to force majeure or postal delays, which Polar Jewelry is not responsible for.


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please click here.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


You agree to indemnify, defend and hold harmless Polar Jewelry and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


If you have a complaint about Polar Jewerly, please contact our Customer Care team here: Hello@polarjewelry.com

All goods are covered by the Danish Sale Of Goods, providing you with 24 months to complain about an item. As a customer, you may complain about deficiencies and defects that may arise within 24 months of purchase. If the deficiencies or defects are due to lack of maintenance, negligent use or normal wear and tear, your right to complain is discarded. The customer is responsible for the shipping fees in case of a complaint.


Orders placed within the EU are included 25% Danish sales tax/VAT but has no customs fees. This is stated by the customs policies regarding sales within the EU.  If an order is placed outside the EU, the customer shall not pay Danish sales tax/VAT but may have to pay additional duties and tax in the country of destination.  The customer is responsible for any fees charged by customs. The carrier in your country of destination will contact you in case of any extra charges or customs clearance. This may delay delivery.  


We use cookies on our website. A cookie is a small text file that records and stores your behaviour on the page and registers as a user.
We use cookies for:
- Improve the website's user-friendliness
- For managing the website and enabling the use of features associated with e-commerce
-   To analyze the use of our website and collect visitor statistics
- Technical functionality so we can remember your settings. 
- Traffic Measurement, so we know how many people visit our site and can document this to advertisers. 
- Ad targeting so we can show you the ads we think are most relevant and control how often the same ad is displayed. 

By using our website, you agree to our use of cookies. 

The site uses cookies from a following third party that has access to the cookies in question: Google Analytics uses cookies from Google Analytics to measure traffic on the site. You can opt out of Google Analytics cookies here: http: //tools.google.com/dlpage/gaoptout



Questions about the Terms of Service should be sent to us at hello@polarjewelry.com.