Shipping


HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

We know you can't wait for your new piece to arrive! Your order should be delivered within 1-3 business days, we ship with GLS, DAO, Bring and PostNord. International shipping should be delivered within 2-5 days but may vary. 


WHAT IS THE COST OF SHIPPING?

Denmark: Free Shipping

EU: 50DKK / €6.70

UK: 50DKK / €6.70

Norway: 140DKK / €18.70

Rest of world:  €30


DO YOU SHIP TO MY COUNTRY?

We ship worldwide! Please contact us at hello@polarjewelry.com if you have any questions or problems with shipping to your country.


WHAT IS YOUR RETURN POLICY?

In the unfortunate event, that you are unhappy with your piece, we are more than happy to help. You may return your items in their original, unused conditions (including all original packaging)   within 14 days from the date of receipt for a full refund.  We recommend you use a postal service that insures you for the value of the goods you are returning. The goods are your responsibility until they reach our warehouse. Read more about returns here. 


CAN I TRY ON MY PIECE AND THEN RETURN/EXCHANGE IT?

For hygiene reasons we do not offer refunds or exchange on our jewelry if the hygiene seal has been removed or broken. Due to COVID-19 we are extra careful regarding hygiene, and hope our customers understand. You will recieve your items in a small sealed plastic bag, in which you can hold up against your ear to check sizing. All sizes and measurements are stated on the product page of the item.


TO WHAT ADDRESS SHOULD I SHIP RETURNS?

To return or exchange your product, please follow the returnportal:  Open Returnportal 

You will be responsible for paying for your own shipping costs for returning your item. Always ship your returned good with a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We only offer the Returnportal from within Denmark. 

Are you based outside of Denmark, please ship your items to the following address, including all our contact information: 

Polar Jewelry IVS
Att.: P. K. L.
Helsinkigade 20, 6. 4.
2150 Nordhavn
Email: hello@polarjewelry.com
Phone: +45 26701803


WHAT IS THE STATUS OF MY RETURN?

Once we have received your returns, they will be processed within 10-14 business days. Please allow 3-5 business days for the return credit to post to your account from the date your return is processed.


CAN I EXCHANGE AN ITEM?

If you wish to exchange an item, please return your item within 14 days from the date of receipt. Read more about exchange of item here.

To return or exchange your product, please follow the returnportal: Open Returnportal 

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We only offer the Returnportal from within Denmark. 

Are you based outside of Denmark, please ship your items to the following address, including all our contact information: 

Polar Jewelry IVS
Att.: P. K. L.
Helsinkigade 20, 6. 4.
2150 Nordhavn
Email: hello@polarjewelry.com
Phone: +45 26701803