Subscribe now and get 10% off your first order • Free DK shipping • Worldwide shipping • Return/exchange until 10th January

FAQ


HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

We know you can't wait for your new piece to arrive! Your order should be delivered within 1-3 business days, we ship with GLS, Bring and PostNord. International shipping should be delivered within 2-5 days but may vary. 

Last Christmas order date for Denmark:

To ensure that your order arrives in time for Christmas, you must order no later than the 18th of December before noon.

All Christmas orders can be returned until the 10th of January 2020.

 


CURRENCY AND PRICES?

Polar Jewelry is a Copenhagen based brand and all charges will be in DKK. Our currency converter will display the price in your currency until you checkout. Please be assured the pricing is the same, it is only now displayed in DKK.


WHAT IS THE COST OF SHIPPING?

Denmark: Free Shipping

EU: 50DKK / €6.70

UK: 50DKK / €6.70

Rest of world:  €30


WHAT IS YOUR RETURN POLICY?

All Christmas orders can be returned until the 10th of January 2020.

In the unfortunate event, that you are unhappy with your piece, we are more than happy to help. You may return your items in their original, unused conditions (including all original packaging)   within 14 days from the date of receipt for a full refund.  We recommend you use a postal service that insures you for the value of the goods you are returning. The goods are your responsibility until they reach our warehouse. Read more about returns here.


TO WHAT ADDRESS SHOULD I SHIP RETURNS?

Please ship returned items to: 

Polar Jewelry IVS
Att.: P. K. L.
Helsinkigade 20, 6. 4.
2150 Nordhavn
Email: hello@polarjewelry.com
Phone: +45 26701803


WHAT IS THE STATUS OF MY RETURN?

Once we have received your returns, they will be processed within 10-14 business days. Please allow 3-5 business days for the return credit to post to your account from the date your return is processed.


CAN I EXCHANGE AN ITEM?

All Christmas orders can be exchanged until the 10th of January 2020.

If you wish to exchange an item, please return your item within 14 days from the date of receipt. Please fill out and enclose the return/exchange form. Read more about exchange of item here.


DO YOU SHIP TO MY COUNTRY?

We ship worldwide! Please contact us at hello@polarjewelry.com if you have any questions or problems with shipping to your country.


HOW MUCH WILL I BE CHARGED FOR SALES TAX?

If you are based outside EU you will pay local duties and tax.

 


CAN I CHANGE AN EXISTING ORDER?

We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to an order after the order has been placed. We apologize for any inconvenience that this may cause.


CAN I CANCEL AN EXISTING ORDER?

An order can be cancelled if it is in pending status. Orders that are Submitted, Submitted to Warehouse or Shipped cannot be cancelled. We apologize for any inconvenience that this may cause. If you wish to cancel a Pending order, please email: hello@polarjewelry.com att.: Cancel order.


CAN I RE-ROUTE MY SHIPPED PACKAGE TO ANOTHER SHIPPING ADDRESS?

For security purposes, we are unable to redirect a shipped package to a secondary shipping address. We apologize for any inconvenience that this may cause. If our shipper is unable to deliver the package to the address that you provided, the parcel will be returned to our warehouse and processed as a return.


WHAT IF I RECEIVE AN INCORRECT OR DAMAGED ITEM?

In the unlikely event that you receive an incorrect or damaged item, please e-mail us at hello@polarjewelry.com and we will sort this out promptly. 


WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Polar Jewelry accepts, Visa, MasterCard, MobilePay, and PayPal. We do not accept cash, checks or cash-on-delivery (C.O.D.).


WHEN WILL I BE BILLED FOR MY ORDER?

You will be billed for your order after the order ships from our warehouse.


CAN I ORDER BY PHONE, EMAIL OR FAX?

The only way to order is from our online shop. Please don't hesitate to email us at hello@polarjewelry.com if you need help with your order. 


IS MY PERSONAL INFORMATION KEPT PRIVATE?

Polar Jewelry is committed to respecting the privacy rights of our customers and all visitors to our website. We take this matter very seriously. Read more about our privacy policy here.